Stamford Clinic Director, Americares Free Clinics New

Position Title:                        Clinic Director, Stamford                   
Department:                          Americares Free Clinics    
Location:                               Stamford, CT USA

Key Relationships:   
Reports to: Senior Director, Operations
Direct Reports: Clinic staff
Assignment Type:   Full-time

Compensation:     $112,385 USD to $123,500 USD      
Benefits: Click here for more information about benefits!

About Americares Free Clinics:
The mission of the Americares Free Clinics is to provide quality health care to low-income, uninsured patients in a setting where all individuals are treated with dignity and respect.  Americares opened its first clinic in 1994 to expand access to care for the working poor. Over the years, our program has grown to become the largest free clinic network in the state with four locations serving 2,000 patients annually. Today, our clinics in Bridgeport, Danbury, Norwalk and Stamford are the primary source of free medical care for the uninsured in Fairfield County. 

 Americares Values:  

We create global community, treating people as they want to be treated. 
 
We respond effectively and responsibly, putting plans into practice. 
 
We embed ethics and equity in our work and workplace. 
 
We are better together; partnership is at our core. 
 
We ask and listen, to create sustainable solutions for a healthier tomorrow. 
 
We commit to quality, growing and improving to ensure individuals and communities thrive. 

About the position:
The Clinic Director will direct and coordinate the operation of the free clinic to ensure that high-quality medical care is delivered to all patients.  He/she/they is responsible for oversight of staff and volunteers, which is key to efficient and effective operations.  As a member of the clinic’s leadership team, input into strategy and future direction essential.

Key Outcomes:

In the first 90 days…

• Under supervision of Senior Director, Operations, demonstrate a thorough understanding of free clinic model.
• Utilize Athena for all daily operations troubleshooting as needed.
• Work with Director Staff and Patient education on orientation for new staff members.
• Get to know community partners.
• Oversee referrals, programming and resource utilization.
•  Demonstrate strong professional interpersonal skills to interface effectively with staff, partners and extended community.

In the first 6 months…

• Utilize Athena to develop queries and other quality measures.
• Evaluate use of resources and other quality parameters with Director Clinical Operations.
• Ongoing preparation for licensing requirement
• Implementation/follow up of projects such as SDOH, SBIRT, specialty care
•  Through respectful leadership and example, motivate staff to perform at highest level.

In the first year…

• Be proficient in all aspects of Athena EHR.
• Participation in quality improvement programs, policy development/review
• Complete leadership training program with Director Staff and Patient Education
• As part of leadership team, provide thought leadership to optimize program success.

Duties and Responsibilities:

• Responsible for the quality, continuity and coordination of care for all clinic patients.
• Maintain/mandate accurate and complete documentation of patient care.
• Supervise clinic sessions including screening process, medical evaluation and care, referrals and organization/flow of session either directly or through assistant director.
• Provide leadership and orientation for all volunteers. 
• Evaluate skills, provide training with Director Staff and Patient Education and demonstrate passion for the mission through example.
• Be skilled in all procedures performed at clinic and set example for volunteer staff.
• Maintain regular communication with Senior Director, Operations informing her on essential issues, seeking guidance and support when appropriate.
• Be prepared at all times for licensing inspection and be aware of licensing/regulatory issues including implementation of infectious disease guidelines and HIPAA, OSHA standards.
• Participate with the development of policies, procedures, clinic protocols, peer review process and QIP.
• Provide support/training for all Athena EHR roles, staff and volunteer, and be knowledgeable to troubleshoot EHR issues as they arise.
• Develop report queries as necessary, build schedules, add/delete users, etc.
• Oversee follow-up and establish a system to ensure nothing falls through the cracks.
• Maintain physical clinic site, identify inventory needs, advise on equipment requirements and remain vigilant regarding cost containment.
• Work with providers to ensure patients receive the most appropriate medications through the most cost-efficient process.
• Coordinate in-kind services donated from hospitals, laboratories and specialty groups to optimize patient care and maintain integrity of the program. 
• Interface with fundraising program and community promotional activities as needed. 
• Participate in community and professional groups to promote clinic awareness, coordinate resources, improve delivery of services and insure personal growth/development. 
• Acknowledge that AFC maintains a policy and procedure manual at all locations and agree to follow the policies and procedures set forth within the manual.   
• Perform other duties as may be requested by Americares Free Clinics.

Key Requirements

• Licensed RN in CT with at least 5 years of related work experience in an adult primary care setting with progressive management experience and a passion for working with the uninsured, diverse population.
• Bachelor’s degree with a major in nursing preferred
•  Professionalism and the ability to make good judgment in fast-paced setting.
• Leadership skills with experience managing and motivating employed and volunteer staff.
• Proven ability to multi-task and meet deadlines.
• Excellent computer skills with the ability to work well in all Microsoft Office applications.
• Strong EHR skills; ability and desire to be trained as Super User
• Excellent interpersonal skills and strong communication skills, both written and verbal.
• Ability to work independently and as a part of a team.
• Team orientation; balanced focus on personal accountability and team goals
• Spanish fluency required.

US work authorization required.

What you can expect, if you move forward in the recruitment process:

1.  Interview with People and Talent (45 minutes)  
2.  Competency exercise 
3. Virtual interview with Clinic Director (45 minutes)
4. On-site interviews (approximately 2 hours)
5. Reference check 
6. Offer! 
7. Background check, Spanish language assessment and onboarding 

Americares is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender expression, pregnancy or pregnancy-related condition, age, national origin, ancestry, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by law.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.     

To request a disability accommodation to participate in the job application or interview process, please contact us